Real people who know pools, spas & fire.
Heater sizing, a part number you can't find, a freight delivery that showed up dented — whatever it is, you'll get a straight answer from someone who's dealt with it before.
- Free freight on heaters, hot tubs & fire pits (48 states)
- Price match — found it cheaper? Tell us
- Damage claims: we cover the return freight
- Nationwide certified installer network
Most answers are 10 seconds away
These are the things people email us about most. Odds are yours is here — if not, the form's right below.
Where's my order?
In-stock items ship in 1–2 business days, and you'll get tracking by email. Parcel items usually land in 3–7 business days. Track your order →
How does freight delivery work?
Big items ship curbside with lift-gate service. The driver lowers it to the ground — moving it to the patio or equipment pad is on you, so line up a hand. Appointment and signature may be required. Narrow or gated access? Tell us ahead of time. Shipping details →
Returns & exchanges
Start with the return & exchange policy, then send us the order number and we'll set it up. If the item arrived damaged or incorrect, you don't pay freight. Return policy →
Warranty & replacement parts
Have the model and serial number ready — it's on the unit's data plate, the box, or the manual, and it's the single thing that speeds a warranty claim up the most. Warranty procedure →
Do you install?
We don't install directly, but we keep a growing network of certified pool, spa and hearth specialists and can point you to one near you. Find an installer →
Price match & tax exemption
Found it lower somewhere else? Send the link — we'll look at the all-in price including shipping, tax and warranty coverage. Tax-exempt buyers: pick “Tax exemption” below and we'll send the form. All FAQs →
Tell us what you're working on
Pick the reason first — it routes your message to the right person instead of a general inbox, and it means fewer back-and-forth emails before you get a real answer.
- Have an order? Your order number gets us there twice as fast.
- Shipping damage? Photos of the box and the item let us file the claim same day.
- Sizing a heater? Pool gallons, surface area and your zip code are all we need.
- Messages sent after hours are answered the next business day.
Freight arriving? Read this before you sign.
Once a clean delivery receipt is signed, the carrier's liability is basically over — and the claim window is short. Two minutes at the truck saves weeks.
- Step 01Walk around the crate before the driver leaves. Look for crushed corners, punctures, shifted banding.
- Step 02Photograph anything that looks off — packaging and product.
- Step 03Refuse the shipment, or write the damage on the receipt before you sign.
- Step 04Tell us within 48 hours — including concealed damage found after unboxing.
