Shipping & Delivery
Free Residential Delivery
At Aqua Terra Backyard, we're dedicated to providing top-quality pool and patio supplies to enhance your outdoor space. We offer free residential delivery on all Pool and Patio orders $50 and up!
Hassle-Free and Secure Delivery
Our trusted freight partners will handle the delivery process with care and professionalism. Smaller items will be conveniently delivered to your doorstep. In the case of larger items, a specialized tractor trailer lift gate truck will be routed to provide a safe delivery to your home. Please inform us in advance if you reside in a smaller, harder to reach, private road or gated community to ensure a seamless delivery.
Pre-Delivery Arrangements
For large product deliveries, we strongly recommend arranging for the transportation of items from your driveway to the desired area prior to delivery. This ensures a smooth transition and placement of the products to your area of choice.
Our Commitment to Excellence
At Aqua Terra Backyard, we take a lot of pride in 360 quality. We carefully select products to ensure we are offering premium pool and patio items manufactured with modern trends, sustainable materials and durability. Our products undergo rigorous quality control measures to ensure they exceed industry standards.
Deliveries to Hawaii and Alaska: Special Considerations
For our valued customers in Hawaii and Alaska, please note that deliveries to these states require special instruction. Before placing your order, kindly inform us of your location to ensure shipping is available and to discuss any potential additional costs.
If an order is placed without prior notification, Aqua Terra Backyard will promptly review the shipping ability with our trusted carrier partners and contact you with any potential adjustments or confirmations that arise.. Please be aware that this may lead to a temporary hold on processing your order until shipping confirmation is secured.
For any inquiries or to discuss specific shipping details, feel free to contact us directly. We're here to assist you in creating your personalized outdoor space, no matter where you are located!
Reporting Damages or Shortages: Your Satisfaction is Our Priority
In the rare event of damages or shortages, please report them directly to the delivering carrier or truck driver immediately upon receipt. Ensure these concerns are noted on the Bill of Lading before accepting the shipment. This process helps safeguard your interests and ensures that any necessary action is taken promptly.
At Aqua Terra Backyard, we're here to make your outdoor oasis dreams a reality. If you encounter any issues or have specific requirements, please don't hesitate to reach out to us. Your satisfaction is our number one priority.